FAQs
Q: How do you handle returns?
You have 15 days from the date of purchase to return any items. The product must be unused, in its original condition, and in its original packaging.
Q: What are the conditions for returning an item?
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Must be returned within 15 days of receiving the package
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Item should be unworn and unwashed
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Must be in its original condition and packaging
Q: Are there any charges for returns?
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No charges for returns
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Original shipping costs are non-refundable
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Customers are responsible for return shipping charges
Q: Will you replace or exchange my order?
We do not change existing orders. However, you can return the product within 15 days and place a new order separately.
Leather Care & Maintenance
Q: How should I maintain my leather bag?
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Use a leather-specific cleaner for the surface
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Apply a leather conditioner to keep it soft and supple
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Clean stains immediately upon noticing them
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Use bubble wrap to maintain the shape of an empty bag
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For suede bags, use a suede brush
Q: Do I need to polish my leather bag with vegetable oil?
No. It is not required. Instead, we recommend using a good quality cream or conditioner to keep your leather soft and long-lasting.
Product Details
Q: Are your products made entirely of leather?
Yes. All our products are crafted from 100% premium leathers such as full-grain buffalo, goat, or camel leather.
Q: Do you use corrosion-free metal?
Yes. We use high-quality brass fittings that are durable and resistant to corrosion.
Q: Do your products come with a guarantee or warranty?
We guarantee complete satisfaction. If your product arrives damaged or if you decide you don’t like it (unused and in new condition), you can return it within 15 days.
Q: Do you sell spare parts such as buckles or straps?
Yes. You can order straps, buckles, or other parts directly from our website.
Q: Can your products be customized?
Yes! Every product can be customized. Please contact us with your requirements and we’ll make it happen.
Production & Craftsmanship
Q: Where are your products made?
All our products are handcrafted in Rajasthan, India by skilled artisans.
Q: Are your products handmade?
Yes. Every item from Parrys Leather World is handmade with care, ensuring premium quality and unique craftsmanship.
Q: Why are your products so affordable despite being premium leather?
We sell directly from our workshop, eliminating middlemen. This allows us to provide authentic, handmade leather goods at fair and affordable prices.
Shipping
Q: Do you ship internationally?
Yes, we ship worldwide. Please refer to our Shipping Policy for delivery timelines and details.
Other Queries
Q: Will you replace the strap or lock from my order?
We do not swap individual parts from your order. However, you can purchase available straps or locks from our store.
Q: How can I contact you?
You can reach us through the Contact Us form below or email us at support@parrysleatherworld.com.
